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Returns Policy

If you are not satisfied with your purchase, you may return it for a refund within 30 days of receiving the item. ALL returns are subject to a 20% restocking fee.

All returns must be in New, Unused and Untested condition and returned to us prepaid in the original factory condition, including all packaging materials, manuals, warranty cards (not filled-out) and all accessories.

Click here for instructions on how to handle your product return.

Have questions about our returns policy? Fill out the form below with your contact information & question and our customer service team will reach out to you ASAP.

Warranty Policy

FraudFighter™ product warranties are serviced by the company directly.

The warranty policy for each of the product models can be found by clicking on the product warranty links below.

UV Counterfeit Detectors

• UV-16
• UV-16P
• POS-15
• UV Professional Edition Penlight
• HH-4
• UV-4

Money Counters & Cash Handling Products

• CT-200
• CT-500
• CT-600
• CountEasy Money Scale
• CountEasy TS Money Scale
• CounterCache Intelligent Money Storage

Identity Verification Products

• ID-150
• AT10K

For instructions of how to handle a warranty return issue, please click here.

Have questions about our warranty policy? Fill out the form below with your contact information & question and our customer service team will reach out to you ASAP.

RETURNS & WARRANTY POLICY QUESTIONS

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ADDRESS
1743 S. Grand Ave.
Glendora, CA 91740
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PHONE
US: 800.883.8822
Intl: 626.332.3398
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OFFICE HOURS

Monay-Friday
7:00am - 5:00pm