FAQs

Since our founding in 2000, FraudFighter has partnered with businesses across the globe to combat fraud.

Based out of Los Angeles, our team of fraud prevention experts bring a wealth of knowledge and experience in preventing fraud. The company’s expertise includes stopping identity theft, preventing credit card fraud, and detecting counterfeit currency notes.

Here are several compelling reasons to consider purchasing from FraudFighter:

1. Expertise in Fraud Prevention: FraudFighter specializes in fraud detection and prevention, with a strong focus on counterfeit detection technology. We have been doing this since 2000 – nearly a quarter of a century!

2. Comprehensive Solutions: FraudFighter offers a range of products designed to address various aspects of fraud prevention, including UV detectors, high-speed money counters, and identity verification tools. This variety allows businesses to tailor their security solutions to meet specific needs.

3. Proven Effectiveness: The effectiveness of FraudFighter products is supported by numerous case studies and testimonials from satisfied customers across various industries.

4. Advanced Technology: FraudFighter products utilize cutting-edge technology to provide reliable detection and verification capabilities.

5. Customer Support and Training: FraudFighter offers excellent customer support, including training resources for staff on how to use our products effectively. This ensures that users can maximize the benefits of their purchases.

6. Return on Investment: Many businesses that have adopted FraudFighter products report a strong return on investment through reduced losses from fraud and improved operational efficiency.

7. Customizable Solutions: Understanding that no two businesses are alike, FraudFighter provides customizable solutions to fit the unique needs of different organizations.

8. Commitment to Quality: FraudFighter is committed to delivering high-quality products that meet industry standards. Our reputation for reliability and performance makes us a preferred choice for businesses serious about fraud prevention.

Yes! We offer free trials for several of our products. We will first have you do a discovery call with one of our fraud prevention experts to see what options are best for your organization. From there, we can get you set up on a trial.

Interested in learning more? Fill out our contact form

FraudFighter’s robust suite of fraud prevention tools is ideal for a variety of industries. In addition to financial institutions and government agencies, our solutions are equally effective in retail, automotive, grocery, gaming, hospitality (including bars, clubs, and restaurants), and any other sector that handles large volumes of transactions or sensitive customer data. Our platform’s flexibility allows for tailored solutions that address the unique challenges of each industry.

As fraud techniques become more sophisticated, FraudFighter is committed to staying ahead by continuously enhancing our forensic tests and expanding our document library. We are investing in research to improve real-time data correlation and add further layers of verification. Our roadmap includes innovative updates designed to address emerging threats and ensure that our customers always have the most advanced defenses available.

Our dedicated support team is available via phone and email from Monday to Friday, operating within the hours of 7:00 am to 5:00 pm (PST).

We understand the importance of prompt and efficient support, which is why we strive to respond to all customer inquiries within a maximum of 3 business hours.

For quick and easy support, reach out to our team by emailing support@fraudfighter.com or calling 800-883-8822. We’re here to assist you with any questions or issues you may have.

The versatility and effectiveness of UV detection makes it suitable for various applications across different types of documents.

UV detectors can verify a wide variety of documents, including:

1. Currency Notes: UV detectors can identify the security features present in banknotes, helping to distinguish genuine bills from counterfeits.

2. Passports: Many passports include UV security features that can be checked with UV light.

3. Driver's Licenses: UV detectors can verify the authenticity of driver's licenses by revealing hidden security elements.

4. Credit Cards: UV security features on credit cards can be confirmed using UV detection.

5. Birth Certificates: Some birth certificates have UV elements that can be authenticated.

6. Money Orders: UV detectors can verify the security features of money orders.

7. Traveler's Checks: These checks often include UV features that can be validated.

8. Casino Chips: Many casinos use UV inks on their chips for added security.

9. Gift Checks and Cashier’s Checks: These documents may also contain UV elements for authentication.

Using an automatic currency detector offers several advantages:

1. No User Knowledge Required: Automatic currency detectors operate independently, meaning that cashiers and tellers do not need extensive training or knowledge to verify currency authenticity. 
2. High Efficiency: These devices can process and authenticate multiple bills quickly, often checking dozens of bills per minute. 
3. Comprehensive Verification: Automatic detectors can verify multiple security features simultaneously, such as thickness, weight, image quality, and magnetic and infrared indicators. 
4. Built-in Currency Tallying: They can tally the total amount of currency as it verifies authenticity, which can streamline cash handling and accounting processes.
5. Easy Implementation: The devices are straightforward to set up and integrate into existing cash handling procedures. 
6. Reduced Pressure on Employees: With the machine handling the verification process, employees can focus on customer service rather than being stressed about accurately identifying counterfeit bills.

UV detectors are generally considered user-friendly:

1. Simple to use: Users simply need to shine the UV light on the document or item they are verifying.
2. Minimal Training Required: Training employees on how to use the FraudFighter UV devices is typically easy and quick. They only need to learn what features to look for under UV light, which is usually not complex.
3. Immediate Feedback: FraudFighter’s products provide instant results by illuminating any UV security features on the document, allowing users to make quick decisions about authenticity.
4. Portable Options: FraudFighter has portable UV detectors such as penlights, making them convenient for on-the-go verification without complicated setups. Even our desktop models have battery-operated options!
5. Wide Range of Applications: UV detectors can be used on various documents, including driver licenses, passports, and credit cards, making them versatile tools for verification.

However, there are some challenges that users should be aware of:

1. Need for Basic Knowledge: While using the device is simple, users must have a basic understanding of the specific UV features of the documents they are verifying. Without this knowledge, they may not accurately assess authenticity.
2. Human Error: The effectiveness of UV detection relies on the user's ability to recognize and interpret the UV features. Inadequate training or distractions can lead to mistakes.

FraudFighter ID (formerly PALIDIN) is our comprehensive identity authentication solution designed to prevent fraud by verifying government-issued credentials and other security documents. Leveraging advanced forensic techniques and a vast library of document templates, it protects against fake IDs and safeguards sensitive personally identifiable information (PII). 

Once document authentication is completed, PALIDIN then enables risk scoring and further identity validation through third party aggregators.

The rebranding reflects our integrated approach to fraud prevention. By unifying our offerings under the trusted FraudFighter banner, we emphasize a holistic solution that covers identity authentication, counterfeit detection, money handling, and compliance. Our mission remains the same: to be the modern-day guardians of businesses against fraud.

FraudFighter ID uses high-resolution imaging and forensic analysis to inspect government-issued identity documents. It compares the document’s physical security features, printing techniques, and design details against a library of over 6,000 official templates. In addition to these forensic tests, the solution also cross-checks digital data for consistency and employs risk scoring with third-party data sources for further validation.

The system can run more than 40+ forensic tests that include:

• Optical and multi-spectral imaging (visible, infrared, and ultraviolet)
• Detailed analysis of microprinting, holograms, watermarks, and secure printing techniques
• Machine-readable feature validation and digital data cross-checking

We adhere to top-tier security practices by encrypting all PII data both in transit and at rest. Data is stored in a Microsoft Azure-hosted environment and protected by robust security measures and compliance certifications (such as SOC 2 Type II). This ensures that only authorized personnel can access your sensitive data.

Our approach emphasizes privacy and transparency. By avoiding AI, we eliminate risks that could arise from unclear data governance and potential exposure of sensitive information during machine learning processes. This helps maintain stringent control over data security while ensuring that verification relies purely on proven forensic methods.

Yes. FraudFighter ID offers seamless integration with a wide range of systems, including customer relationship management (CRM), enterprise resource planning (ERP), core banking, dealer management, and point-of-sale (POS) systems. This ensures that identity authentication becomes an integrated part of your workflow.

We recommend using a PC that meets or exceeds the following:

• CPU: Intel Core i5 (minimum 2.5 GHz)
• RAM: 8 GB
• Storage: 128 GB or more
• Operating System: Windows 10/11 Pro 64-bit Additionally, the system is compatible with a variety of ID scanners and document readers (including models such as PAL-ID1, ID-150, AT10K, Penta, and other supported devices).

We offer flexible pricing plans designed to match your business needs—whether monthly or annually. Our pricing is tailored to your usage requirements and business scale, ensuring an optimal return on your fraud prevention investment.

Once you express interest, our team will assist in scheduling personalized training and help you set up the system. We provide installation guides, software downloads, and integration support to ensure smooth deployment. Additionally, ongoing training materials are available to keep your team up to date.

To ensure optimal performance and up-to-date fraud detection capabilities, our document library and software are updated multiple times per month. These updates are aimed at incorporating the latest security features, addressing new fraud trends, and ensuring seamless integration with existing systems. Our dedicated support team is available to assist with any maintenance-related questions or issues that might arise.