Hotels & Motels

The lodging industry includes many types of properties from small "single property" motels to large hotels that are one of many properties belonging to a common owner. Each hotel, big or small, is facing numerous fraud risks that contribute to the $221 billion in fraud losses worldwide. Failure to address these challenges head on will impact the bottom line and can lend itself to the potential levy of fines, legal actions and/or license forfeitures that could destroy the business.

Managers of hotels naturally would rather spend most of their time meeting and greeting guests than authorizing identification or payment types. However, hotels, motels and bed & breakfast locations rely on ID and credit cards to keep their industry moving, and with the high costs of fraud, the industry must act now to verify not only the age of customers but also the authenticity of ID’s, cash, credit cards and checks to prevent theft.

FraudFighter™ offers preventative protocols enabling the lodging industry to reduce hotel transaction fraud, minimize risk and increase the bottom line (instantly detect fraud at the point–of–transaction).

FraudFighter™ has proven solutions that address the areas of vulnerability with fraud related activities prevalent in the hospitality industry today. By assessing the existing controls compared with legal and regulatory frameworks, FraudFighter™ recommends and implements an appropriate multi–layered solution powered by a proprietary line of long–wave Ultraviolet detection scanners that are low in cost, easy to use, and present no adverse impact to the customer experience.

We offer a suite of ID and payment authentication solutions tailored to the hospitality environment, including:

• Ultraviolet ID & document scanners that quickly verify driver's licenses, passports, and other government-issued IDs for authenticity using secure UV pattern detection.
• Multi-modal ID authentication systems that combine UV, infrared, barcode, and OCR (optical character recognition) technology to validate IDs in real-time—even detecting fake IDs that look real to the naked eye.
• Payment verification tools to authenticate credit cards, traveler’s checks, and cash—reducing the risk of chargebacks, financial loss, and reputational harm.
• Mobile and desktop-friendly options to fit various operational needs, whether you’re verifying an ID at the front desk, scanning payments at a bar or event, or onboarding guests for VIP services.

Common Use Cases in Lodging Environments Include:

• Guest Check-In: Authenticate identity documents to prevent fraudulent bookings, room theft, or misuse of services.
  
  
• Credit Card or Cash Deposits: Detect counterfeit cards or bills before a transaction is finalized, eliminating risk at the point of exchange.
  
  
• Extended Stay or Corporate Rentals: Reduce the likelihood of bad actors using stolen IDs for long-term bookings or fraudulent billing.
  
  
• Banquet & Event Rentals: Ensure the identity of event hosts or vendors is verified prior to providing access or services.
  
  
• Employee Access & New Hire Screening: Use ID verification during onboarding to confirm employment eligibility, meet I-9 documentation requirements, and prevent identity-related hiring fraud.
  

FraudFighter’s multi-layered fraud prevention solutions are low-cost, require minimal training, and integrate easily into existing hotel operations—ensuring security without sacrificing hospitality.

Added Value: HR Protocols and Compliance

In addition to hotel fraud prevention and financial transaction compliance issues, FraudFighter™ product solutions provide Human Resource (HR) departments with proven tools that contribute to reliable applicant screenings during the new hire process. For medium and enterprise operations that have high–level employee “churn" and are constantly involved in hiring new employees or any operation with seasonal staffing needs, FraudFighter™ document authentication tools streamline the applicant screening process by instantly validating employment eligibility documents such as passports, state-issued IDs, and permanent resident cards.

This not only helps reduce the risk of hiring under false identities but also supports compliance with the Immigration and Nationality Act (INA) and Form I-9 verification requirements. Whether your property is hiring 5 people a month or 50, having a fast and reliable ID verification process in place strengthens internal controls and limits exposure to potential audits or legal penalties.